Feedbax credit is a balance in euros that belongs to your company on Feedbax. You use it to pay for the platform's paid features, above all top placement in the directories.
You can see your balance in the dashboard under Credit > Top-up Credit in the row "Your Current Credit". The same value also appears on the top placement page, there labelled "Available Credit", and links straight back here.
How this differs from an ordinary invoice
Credit is not another way to pay, it is a prepaid balance. The advantage comes down to two points:
You get more than you pay. Every top-up carries a bonus of 20, 60 or 100 percent, depending on your plan. Your subscription also brings credit with it every year that costs you nothing extra.
You do not pay per transaction. Once the credit is there, you fund your top placement, bids or leads from it without a new payment each time.
Your credit stays where it is until you spend it. It is not reset monthly and does not expire at the end of the year.
Where credit comes from
From your subscription, automatically every year. On signing up and on every renewal you are credited:
Business: 200 € per year
Premium: 300 € per year
Enterprise: 400 € per year
If you upgrade mid-term, you are credited the difference between the two tiers. Moving from Business to Premium therefore gives you 100 €.
From a top-up, with a bonus. You can top up at any time. The bonus follows your plan: Business 20 percent, Premium 60 percent, Enterprise 100 percent. How that works in detail is explained in Topping up your credit and securing the plan bonus.
From refunds. Credit also flows back:
If you end a running top placement early, the unused share is refunded to the day.
If you place a bid in the bidding process and do not win the project, the bid returns to your credit.
As the Enterprise visibility bonus. Enterprise customers also receive 50 € per month as a gift towards top placement. Up to that amount nothing is deducted from your own credit for the budget. That is 600 € of visibility per year already included in the plan.
What you spend credit on
Top placement. The monthly budget that puts you at the very top of the directories. This is the most important use, and the only one where a single amount works in all of your directories at once. See Top placement: appearing at the top of the directories.
Bids in the bidding process. On project requests you bid for one of the leading positions in the provider list. If you lose, the bid comes back.
Buying leads. Individual project requests can be purchased directly.
Unlocking briefings. Access to a full briefing is also paid from your credit.
A discount when subscribing. During checkout you can apply credit against the plan price. The field there is called "Selected credit".
How this connects to the Feedbax score
Credit buys visibility, not points. Your Feedbax score does not rise because you top up or spend credit.
The path is indirect but reliable: credit funds your top placement, top placement brings profile views, profile views bring project enquiries, and projects produce customer reviews. Reviews are the single strongest factor in the Feedbax score.
The score then feeds straight back into your visibility: it sets your position in the organic provider list, and it decides top placement when two providers have the same budget and the same focus. Which factors count is explained in How does ranking in the directories work?.
What your subscription has to do with it
Almost everything. Without an active subscription:
you receive no yearly credit,
you cannot top up, the page points out the missing subscription,
and you cannot start a budget for top placement.
The other way round, the plan pays for itself very directly here. An Enterprise plan brings 400 € of credit per year, 600 € of gifted visibility per year and doubles every further top-up. Top up 500 € and you have 1,000 € on the account.
Frequently asked questions
Is credit real money?
No. It is a balance inside Feedbax. You can spend it on platform services, but it cannot be paid out.
Where do I see my current balance?
Under Credit > Top-up Credit in the row "Your Current Credit". On the top placement page the same value appears as "Available Credit".
Does my credit expire?
No. It stays until you spend it, across the turn of the year too.
Do I get credit back if I cancel my subscription?
Credit is not paid out. Without an active subscription you also cannot top up or start a new budget for top placement.
Do I need a subscription to receive credit?
Yes. The yearly credit is part of the plan, and topping up requires an active subscription.
Does credit improve my Feedbax score?
Not directly. It funds your visibility, and visibility brings enquiries and reviews. The reviews are what lift the score.
Can I transfer my credit to another company?
No. The credit belongs to your company profile.