After your project request, we talk through your requirements with you in a short call. You book the appointment yourself in your dashboard, as a phone call or video call. Our team then writes your project briefing from the call.
At a glance
When: after your project request. The project call is the second of the five steps in your dashboard.
How: via the booking calendar of our Feedbax assistant, right in the dashboard.
Type: phone call or video call. The length is shown on your appointment card, such as "Video call, 30 minutes".
Cost: none. The call is free of charge and without obligation.
Afterwards: We write your project briefing and send it to you for approval.
How it works
Right after your request, the request window confirms receipt and offers the buttons Book an appointment and Ask a question under "Questions in the meantime?". When you then open your dashboard, the We have received your request window appears with the calendar. It opens by itself once per browser session, as long as you have not booked an appointment yet and our team has not sent your briefing yet.
The calendar belongs to our Feedbax assistant, a LeadWin agent. Your name and email address are already filled in. Your dashboard recognizes the appointment by your account's email address. So book with this address.
The card next to your request area shows who you will talk to: your contact person from the Feedbax team with photo and role. In the call we clarify your requirements and verify your request. We also decide together with you which approach suits you best: the Feedbax pre-selection or direct market contact. That is how we then proceed. Both ways are described in How do project requests work?.
Booking an appointment
In the dashboard, click Book an appointment. The button is on your contact person's card, under Next step at the Project call step and in the request area. The We have received your request window opens.
Choose a day and, under Available times, a time. The page also states the time zone.
Under Type of call, choose between By phone and Video call if the appointment offers both. For a phone call, enter the number we should call you on.
Check your name and email address. Under Note (optional) you can tell us in advance what it is about.
Click Book appointment. Appointment booked appears, and the confirmation goes to your email address.
Close the window with Done. The card in the dashboard now shows your appointment.
If now is not a good time, close the window with Book later. If a time has been taken in the meantime, choose another one.
The confirmation by email
After booking, you receive a confirmation with the date, time and type of call. The appointment is attached as a calendar file (ICS) so that you can add it to your calendar. For a video call, the email contains the Join the video call button as soon as the link is available.
What the appointment card shows
Status | Card title | What you can do |
No appointment yet | Let's talk about your project | Book an appointment, Ask a question |
Appointment booked | Your call is booked, below it the date, time (such as "10:00 to 10:30") and type, such as "Video call, 30 minutes". For a phone call, it says "We will call you at the agreed time." | Join the video call (for a video call, as soon as the link is available), Ask a question |
Appointment over, call not yet confirmed | Your appointment is over | Book a new appointment, Ask a question |
Call confirmed | Thank you for the call | Ask a question. You will find your briefing here as soon as it is ready. |
Date and time are shown in German time, which is also used in the confirmation. Until the appointment, the Project call step shows the status Booked.
Why "Your appointment is over" appears
The project call only counts as held once our team has confirmed your request after the call. An appointment that has passed does not prove on its own that the call took place. That is why, after the appointment, the card first shows Your appointment is over: "If we spoke, we are now writing your project briefing. If it did not work out, simply book a new appointment."
If we spoke, you do not need to do anything. As soon as our team has confirmed your request, the card changes to Thank you for the call. If the call did not take place, book a new one with Book a new appointment.
Rescheduling or cancelling an appointment
You cannot reschedule or cancel a booked appointment yourself in the dashboard. If something comes up, let the Feedbax team know. You can also reach us via Ask a question with the Feedbax assistant. If you miss an appointment, the card then offers Book a new appointment.
After the call
Our team writes your project briefing from your request and the call. As soon as it is ready, you receive an email and find it in the dashboard for approval. How things continue is explained in Project briefing: review and approve.
After your approval, we publish your project anonymously. With the Feedbax pre-selection, 3 to 5 top providers usually get in touch with you directly within 2 to 4 working days after your request has been successfully verified. Only they receive your contact details. With direct market contact, interested providers retrieve your contact details and get in touch with you directly. More in When do I get the provider suggestions? and Confidentiality: who sees your data. Conversations you have with providers yourself are under Messages.
Frequently asked questions
Do I have to book an appointment?
The call is part of every project request. It is the second of five steps in the process. Only after it do we write your briefing and present your project to providers. Our team will also get in touch with you on its own after your request. But the fastest way is to book an appointment right away.
What does the call cost?
Nothing. Like all of our provider matching, the project call is free of charge and without obligation for you.
How long does the call take?
As long as the card shows after booking, for example "Phone call, 30 minutes". The length is set by the appointment you book.
I booked, but the card does not show an appointment.
Your dashboard finds the appointment via your account's email address. If you booked with a different address, it does not appear there. The appointment itself still stands. Reload the page. If it is still missing, let us know briefly.
We spoke, but the card shows "Your appointment is over".
That is normal until our team has confirmed your request. You do not need to book a new appointment. Afterwards the card shows Thank you for the call.
The appointment window opens on every visit.
It opens by itself at most once per browser session, as long as no appointment is booked. Close it with Book later. After booking, it no longer opens by itself.
Can I ask a question without an appointment?
Yes. Ask a question opens our AI assistant. It answers right away, day and night.