If you have already collected reviews on Trustpilot, you can integrate them into your Feedbax profile. They then appear on your profile, count towards your total review number and affect your Feedbax score.
This source requires an active Business plan. Without the matching subscription the page is visible but locked.
How to connect Trustpilot
Open Reviews > Trustpilot in the dashboard.
Enter your identifier into the "Trustpilot ID" field.
Save. Feedbax fetches the reviews.
Check number of reviews, overall rating and the status below.
If the identifier was correct, it appears instead of the input field, with the "Update Reviews" button next to it. That retrieves the current state whenever you need it.
Where to find your Trustpilot ID
Open your Trustpilot company page and look at the address bar. It looks like https://www.trustpilot.com/review/your-domain.com. The part after /review/ is your identifier.
What this does for your Feedbax score
Reviews from this source count towards your reputation score from the Business plan on, exactly the tier that unlocks the source.
An imported review weighs only a quarter of one of your own Feedbax reviews, though, and older reviews weigh less than fresh ones.
The shared rules of all nine sources, the plan overview and the refresh intervals are in the article Integrating reviews from other portals.
Frequently asked questions
Do I need a subscription for Trustpilot?
Yes, an active Business plan.
My reviews are not showing up.
Usually the identifier is wrong. Enter exactly the part from your profile page address, not the company name.
How often is it refreshed?
Automatically depending on your plan: Starter every 8 weeks, Business every 4, Premium every 2, Enterprise weekly. The "Update Reviews" button retrieves the current state immediately.
Can I change the identifier later?
Yes. The connected identifier is shown on the page and can be replaced.