Only if needed. After your approval, the Feedbax team checks your review. If it needs a change, you receive an email with a note. Otherwise the review goes online without any further questions.
For verification purposes, we may need to contact you briefly by email or phone.
Which emails you receive
When | What you do with it | |
Confirmation link | after "Send link" in the last step of the review | "View and release review" opens your dashboard, where you approve the review. |
Return with a note | if the team needs a change | "Our note" says what needs to change. "Revise review" opens the review in your dashboard. |
Invitation and reminder | only if a provider has asked you for a review | "Write your review" opens the review. The reminder comes after seven days, at most once. |
Feedbax does not currently send an email about the publication itself. You can see the status of your review in your dashboard under "My reviews": there the status changes to "Published", with the date. More in After approval: the Feedbax check.
If your review is returned
Read the note in the email.
Click "Revise review", and in the dashboard click "Edit". The review page opens, as described in Continue a review later.
Adjust the review and, in the last step, request a new link with "Send link".
Approve the review again, as described in Confirm and approve your review.
Frequently asked questions
How long does the check take?
The check can take up to three working days.
I did not receive a confirmation email.
Check your spam folder. The "Sent" page shows the address the link went to. You can request up to three links per review and day.
Can I ask questions about my review myself?
Yes. Write to [email protected].
Can I still change my review after publication?
Only on request, see Can I change my review later?
Is the provider notified?
Providers with a Feedbax subscription are notified of a newly published review. Where it appears is explained in Where will my review appear?