The page Profile > Contact for leads sets how clients can reach you. You enter your website and the people who take inquiries. One of them is the Main contact: this person appears in your profile and receives the emails about leads. From Premium, you can also redirect the button in the header of your profile to an address of your own.
The page has two blocks. The upper one, Contact for leads, can be used in every subscription. The lower one, Custom call to action (including backlink), is unlocked from Premium.
At a glance
You can find the page in the provider dashboard under Profile > Contact for leads. The address ends in
?section=profile-leads.Required are the Website, for every contact the First name and, for the main contact, also the Email address.
You can add several contacts. Exactly one is the main contact.
Only the main contact appears in your profile. Only their email address receives the emails about leads. Further contacts do not receive any emails.
You save everything at once with Save.
The page counts toward profile progress with five fields at 20 percent each.
Block 1: Contact for leads
The note reads “This information and these contact details are visible to clients in your provider profile.” When you open it, the page briefly loads with placeholders.
Website
The Website field is at the very top. It is required and takes up to 500 characters. The note below it also allows the address of a web campaign or another landing page. If an address has no protocol, Feedbax adds it when you save; it is always stored with https://. If the address is not a valid web address, the field says “Please enter a valid web address.” If it is empty, it says “Please fill in this field.”
This one field plays a part in several places, see “Why the website matters so much” further down.
The contacts
Below the website, each contact has its own section. The first one has the heading Main contact and the note “Shown on your profile and receives the lead emails.” Every further one is called Further contact.
| Field | Content | Required |
|---|---|---|
| First name | Up to 100 characters. Do not enter titles such as “Dr.” here (see below). | Yes, for every contact |
| Last name | Up to 100 characters. | No |
| Position in company | Up to 200 characters, for example “Head of Sales”. It appears in the profile below the name of the main contact. | No |
| Up to 256 characters. It must be a valid address, otherwise the field says “Please enter a valid email address.” | Yes, for the main contact. Optional for further contacts. | |
| Phone number | Up to 50 characters, without letters, otherwise the field says “Please enter a valid phone number.” The note recommends a mobile number, because clients want to speak directly to the right contact person. | No |
| Photo | JPG, JPEG, PNG, GIF or JFIF, 10 MB at most. Below the field you can see what is currently selected. You remove a saved photo with Remove photo. | No |
If the format of a photo does not fit, the field says “Only JPG, JPEG, PNG, GIF and JFIF are allowed.” If the file is too large, it says “The file may be at most 10 MB.” The image is then not accepted. A new photo is only saved with Save.
Adding a further contact
Open Profile > Contact for leads.
Under the contacts, click Add contact. A new section Further contact appears.
Enter at least the first name, plus the other fields as needed.
Click Save.
Further contacts do not appear in the profile and do not receive any emails from Feedbax. If you use LeadWin, you can take a person straight into the team of your LeadWin agent when you create them, with name, position, email, phone and photo. How that works is explained in Team: people, roles and invitations.
Changing the main contact
In the section of the person who should be the main contact from now on, select the option Main contact (a radio button).
The section now has the heading Main contact, and the previous one is called Further contact. The new person now needs an email address.
Click Save.
Once you save, your profile shows the new person, and the emails about leads go to their address. When you save, the main contact moves to the first place in the list.
Deleting a contact
In the section of a further contact, click Delete contact at the top right. The section disappears from the form.
Click Save. Only now is the contact deleted. If you reload the page before that, the contact is back.
You cannot delete the main contact; the button is missing for them. First make another person the main contact, then the previous one can be deleted.
Block 2: Custom call to action (including backlink)
The note explains it: with this you can redirect the “Write Review” button in the header of your provider profile to a web address of your own. You can also change the label of the button, for example to “Request a quote now”. In addition, this call to action gives you a backlink to the address you choose.
| Field | Content |
|---|---|
| Button URL | Where the button leads. Up to 500 characters, it must be a valid web address, otherwise the field says “Please enter a valid web address.” Example in the field: https://www.beispiel-gmbh.de/kontakt |
| Button label | What the button says. Up to 100 characters. Example in the field: “Request a quote now”. |
The block is unlocked from Premium. With Starter or Business, a note replaces the fields: “With the Premium subscription you can reprogram the call to action button of your profile and turn it into a backlink to a landing page of your choice.” What else Premium includes is explained in Which subscriptions does Feedbax offer?. Without Premium, Feedbax does not save these two fields.
A point to weigh up: the default button collects reviews, and reviews are the most important trust signal for clients. So it is best to link a page where both are possible, or to also use the badges and widgets that lead visitors to your collection page. See Embedding review widgets on your website.
Why the website matters so much
The field is more than a piece of contact information. It shows up as a hard requirement:
Profile approval: Without a website, your profile is not approved automatically. See What your profile needs for approval.
Applying to a project request: The application assistant checks whether a website is saved in the profile. If it is missing, the application is blocked. See Project requests.
Badges and the market leader matrix: A saved website counts there too. See Top provider badges and Market leader matrix.
Which emails the main contact receives
These go to the email address of the main contact:
the notifications about new project requests,
messages that clients write to you via Feedbax,
the emails about public tenders.
Further contacts do not receive any of these emails. If you use LeadWin, the address of the main contact is also the notification address of your LeadWin account. Which of these emails you receive at all is something you also control under Notifications.
These emails address the main contact by their first given name. If the first word in the First name field ends with a period or is only one letter, the email starts without a name. So do not enter titles such as “Dr.” in the first name. If the main contact has no name at all, the email takes the first name from the contact block of the Administration.
Matching project requests go to exactly this one address. If a personal address is entered there and the person is on vacation, the application deadline passes unused. A distribution list such as [email protected], which several people read, is therefore almost always the better choice. You can enter it for the main contact. Name, photo and salutation remain those of the person.
What clients see
Your public profile shows only the main contact: under the heading Contact person, with photo, first and last name and position. Without a photo, your logo appears in this place. Their phone number and email address are also visible to clients. The profile does not show further contacts. The phone number here is not the one of the locations, see Locations.
Messages and special cases
| Message | Meaning and solution |
|---|---|
| Please fill in this field. | The website or the first name of a contact is missing. The field is highlighted. Nothing is saved until everything is correct. |
| The main contact needs an email address. | Automatic profile approval and the emails about leads need this address. Enter it and save again. |
| Please choose exactly one main contact. | None or several are marked. In one section, select the Main contact option and save again. The message appears below the contact list. |
| Please enter this person's name. | This note appears above a contact that already has details but no first name. Enter the first name and save. |
| Please enter a valid web address. | The website or the button URL is not a valid address. |
| Please enter a valid email address. | The email of a contact is not a valid address. |
| Please enter a valid phone number. | The number contains letters. |
| Please check the highlighted fields. | Summary message above the form when at least one field has an error. |
| That did not work. Please try again. | A technical error while saving, also when a photo could not be stored. Try again. |
| The data could not be loaded. Please reload the page. | The page could not read your details. Reload it. |
Where the details count
Automatic approval: Website and email address for leads are among the requirements. What else counts is explained in What your profile needs for approval.
Profile progress: Five fields count at 20 percent each: the website and, from the main contact, name, phone number, email and photo. Further contacts and the call to action do not count.
Feedbax score
Profile progress feeds into the delivery part of your Feedbax score. The five fields together add ten points on the scale from 0 to 100. How many further contacts you add does not matter for the score.
Frequently asked questions
I only see a subscription note at the call to action. Why?
This block is unlocked from Premium. The upper block, Contact for leads, can be used in every subscription.
How many contacts can I add?
There is no fixed limit. But only the main contact appears in the profile, and only they receive emails.
Can several contacts receive the emails about leads?
No. The emails go only to the email address of the main contact. If several people should read them, enter a distribution list there, for example [email protected].
Why can I not delete a contact?
The main contact has no delete button. First select the Main contact option for another person. After that, the previous contact can be deleted.
Above a contact it says “Please enter this person's name.” What happened?
When switching to the contact list, Feedbax carried over your previous details. If the former Contact person field did not contain the name of a person, for example a company name or “Sales”, the first name stayed empty. Enter it and save. If this is the main contact, the emails address you with the first name from the Administration until then.
Is the phone number here the same as under Locations?
No. Under Locations you find the number of the respective branch. Here you find the number of your main contact for project requests. Both appear in different places in your profile. Enter both.
Can I enter a campaign landing page instead of the website?
Yes, the note explicitly allows it. But keep in mind that the same address counts as your website in applications. A landing page without references is less suitable for that than your regular website.
We do not want to publish a phone number. Is that possible?
Yes, the field is optional. But it costs you 20 percent in this area, and some clients prefer to call rather than write. A central company number for the main contact is a good compromise.
Do search engines count the backlink?
According to the note, the call to action creates a backlink to the address you enter. A link from a well-kept profile to your website is generally a positive signal. How search engines weigh it, Feedbax cannot promise.