After publication, only on request. You can request minimal changes within one week of the review's publication. To do so, send us your change requests by email to [email protected].
When you can make changes yourself
Before publication, the review is in your own hands, depending on its status under "My reviews" in your dashboard. The way there is shown in Reviewing a provider: the 7 steps.
Status under "My reviews" | Changes |
Draft | at any time, with "Continue writing" |
Waiting for your approval | with "Edit", then a new link and a new approval |
In review | not possible |
Returned | with "Edit", then a new link and a new approval |
Published | only on request by email, within one week |
How "Edit" works is explained in Continue a review later. After editing, you request a new confirmation link and approve the review again, see Confirm and approve your review.
Requesting a change
Write to the address above within one week of publication.
Name the provider you reviewed and the address you used to confirm the review.
Describe the change as precisely as possible, for example the sentence that should read differently.
You can see the publication date in your dashboard under "My reviews": "Published on …".
Frequently asked questions
Why can't I change a published review myself?
Every review is checked before publication, see After approval: the Feedbax check. A change afterwards would bypass this check.
What counts as a minimal change?
For example a typo, a wrong number or a sentence that could be misunderstood. A completely new review is not a minimal change.
Can I change how my name appears?
You set this before approval under "How you appear". After publication, you request it like any other change. Where the review appears is explained in Where will my review appear?
Can I change a review that is being checked?
No. Wait until it has been published or returned. You revise a returned review yourself with "Edit".