The Overview is the home page of your provider dashboard. It shows at a glance how your company is doing on Feedbax: rating, ranking, new leads, case studies, open deadlines and everything that needs your attention next. Each block leads to the section where you make changes.
At a glance
- Where: Area “Home”, entry “Overview”. The dashboard opens here when the address names no section.
- Subscription: The page is part of every subscription. How much individual blocks show depends on your subscription (for example the number of visible case studies, tender access, the LeadWin agent).
- Read only: You don’t change any settings on this page. Each row and each tile opens the matching section or a detail view.
- Time window: “New” means within the last 7 days for project requests and tenders. For reviews, the window is 30 days.
- Freshness: The numbers are read when you open the page. Open it again for fresh values.
- Failures: Each block loads on its own. If one source fails, the other blocks stay in place and the affected block shows an error message.
How the page is laid out
The blocks appear in this order. In a wide window, two blocks sit side by side. In a narrow window, they sit one below the other.
- Header with greeting and four key figures
- “Up next” next to “Next deadlines”
- “Matching tenders” next to “Helpful articles for you”
- “What moves your ranking” next to “Featured placement”
- “Recent reviews” next to “Recently”
- “LeadWin agent” next to “Latest news”
- “Your seals” across the full width
While a block is loading, a grey placeholder of the same size holds its place. This keeps the page from jumping. If the overall rating can’t be read at all, the page shows the message “The overview could not be loaded. Please try again later.” instead.
Header: greeting and four key figures
The heading reads “Hello” followed by the first name of the contact person you saved in the Account section. If no first name is saved there, the company name appears instead. Below it you see today’s date and a line about the last 7 days: “New in the last 7 days: requests X, tenders Y.” or, if nothing has come in, “Nothing new has come in over the last 7 days.”
Below that are four tiles. Two sit side by side in a narrow window, four in a wide one. Each tile is a link to the section behind it.
| Tile | Number | Extra and destination |
|---|---|---|
| “Overall rating” | Average across all sources, with one decimal place. Without reviews you see a dash and “No reviews yet”. | Green tag “+N in 30 days” if reviews were added in the last 30 days, otherwise “None new in 30 days”. Below it: the number of reviews and sources. Destination: Reviews overview. |
| “Best ranking” | Your best place across all directories you are listed in (“Place 2”). Without a placement you see a dash and “Not placed in any directory yet”. | Tag with the name of the directory. If you are listed in more than one directory, “First in X of Y directories” appears below it. Destination: Ranking. If the ranking can’t be loaded, you see the dash with an error message. |
| “Leads” | Open project requests plus active public tenders. The tenders are counted for the countries of your interface language (German: Germany, Austria, Switzerland). | Tag “N new” (new requests plus new tenders from the last 7 days) or “Nothing new in 7 days”. Below it “Requests X · Tenders Y”. Destination: Project requests. |
| “Case studies” | Number of case studies you have saved. | Green tag “All visible”. If you have more case studies than your subscription shows, a yellow tag “Not visible: N” appears. Below it “Your subscription allows N”. Destination: Portfolio. |
The number of case studies your subscription counts depends on your highest active tier: Enterprise 100, Premium 20, Business 12, otherwise 3. You can read more about the effect on your profile in the article Portfolio.
Up next
This block collects what is waiting for you and takes you straight there with one click. Each row has an icon, a heading, a second line and a status tag on the right. Four rows are open. If there are more, “Show more” opens the rest and “Show less” closes them again. The rows appear in this order, as far as they apply:
| Row | When it appears | Tag and destination |
|---|---|---|
| “You are on a shortlist” (for several: “You are on N shortlists”) | A project request is in the shortlist or client approval phase, and your application is on the shortlist. The second line names the request. | Tag “Shortlist”. The request opens in Project requests. |
| “Your bid is outside the shortlist” (for several: “For N requests your bid is outside the shortlist”) | A request still accepts applications, has a shortlist, and your bid is below the shortlist places. The second line names your place, the shortlist cut-off and the request with the nearest deadline. | Tag “Raise bid”. Destination: Project requests. |
| “New project request: title” (for several: “N new project requests”) | A request accepts applications, came in within the last 7 days, and you haven’t bid on it yet. For a single request, the second line names the type: “Bidding · Minimum bid X”, “Bidding”, “Direct contact · Contact details X” or “Direct contact”. For several, it says “In the last 7 days”. | Tag “New”. Destination: Project requests. |
| “You are short X for a bid” | You have a paid subscription (Business or higher), there are open bidding requests you haven’t applied to, and your balance is below the lowest minimum bid (at least €1). The second line shows “Balance X · Minimum bid Y”. | Tag “Top up credit”. Destination: Credits. |
| “Your sponsorship is not covered for its renewal” | A sponsorship is running, automatic renewal is on, and your balance doesn’t cover the amount for the next period. For Enterprise, the budget minus the €50 included in the subscription counts. The second line shows “Next period X · Balance Y”. | Tag “Top up credit”. Destination: Credits. |
| “One unread website inquiry” (for several: “N unread website inquiries”) | Your LeadWin agent has taken inquiries from website visitors that you haven’t read yet. Second line: “Through your LeadWin agent”. | Tag “New”. Destination: Inquiries in the LeadWin area. |
| “One new tender” (for several: “N new tenders”) | New active tenders have appeared in the last 7 days in the countries of your interface language. | Tag “New”. Destination: Public tenders. |
| “A saved tender has changed” (for several: “N saved tenders have changed”) | A tender you follow has changed since you last saw it. | Tag “Changed”. Destination: Public tenders. |
After the events: Last, the block shows your open steps from the “Getting started” card in the sidebar. The steps in the group “Ready to go” come first, then “Get more out of it”. Each row carries the tag “Open”, and one click takes you to the section where you complete the step. If there are neither events nor open steps, it says “Nothing is waiting for you right now.” If the plan of steps can’t be read, the block stays with that sentence. It never nags because of an error.
Next deadlines
The block shows the next five deadlines. These include open project requests with an application deadline (also requests you have already bid on, as long as the deadline is running) and tenders you have saved or follow. A tender without a readable deadline doesn’t appear here. The deadline appears as “Today”, “Tomorrow” or “N days left”. If it is under 7 days away, the tag is yellow. Each row names the type (“Project request” or “Tender”) and opens the entry. The link “View all” takes you to Project requests.
Without a deadline, it says: “No deadline in sight. Your open project requests and the tenders you have saved appear here.” Tenders without a title are called “Untitled tender”. If you have no tender access, the row shows the shorter, anonymized title of the tender.
Matching tenders
The block shows up to four active public tenders from the countries of your interface language. Tenders with a good formal fit come first, the best score first. If they don’t fill four rows, the newest remaining ones fill up the rest. If a score exists for you, each row shows the fit on the left as a number in a circle, otherwise an icon. Next come the title, the client’s country, the deadline as a tag (yellow under 7 days, for provider lists the end date of admission) and the fit category. One click opens the tender as a detail view right on the Overview. The link “View all” takes you to Public tenders.
If nothing matches, it says: “There are no open tenders for you right now. New ones appear here as soon as they are published.” How a fit comes about is explained in the article The tender fit. The area as a whole is explained in Public tenders on Feedbax.
Helpful articles for you
The block suggests up to four articles from the Feedbax help center. First come the articles about your open steps from “Getting started”. After that come the parts of your profile that are the least complete, each with a tag “N% complete” (red under 40%, yellow under 80%). If that gives fewer than three articles, general articles about the Overview and about notifications fill the gap. Each article appears only once in the block. One click opens the article, like the help link in the sidebar. The link “Show all” takes you to the dashboard’s “Help center”. If the help center can’t be read, the titles of the dashboard sections appear instead of the article titles. If that fails too, it says “The help articles could not be loaded.”
What moves your ranking
The block shows your best directory: “Your best directory: name. Feedbax score compared.” Three bars compare the score. You see the first place (if you are not first yourself), you (highlighted in color) and the providers right behind you. Below that, a two-part bar shows your score in two parts: “Delivery score X” and “Reputation score Y”. One line names the gap: “Lead over place N: X” or “Gap to place N: X”. The link “View ranking” takes you to the Ranking.
The biggest lever
Below the bars you see the lever that moves your score the most and that you can pull on your own. The button next to it takes you to the right place. There are five levers:
| Lever | When it appears | Points | Button |
|---|---|---|---|
| “Embed the review widget” | No widget has reported any use within the last ten days. | 100 bonus points on reputation, in every directory. | Embed widget |
| “Raise the share of the service” | Your share of the directory’s service is below 100%. | 1 point per percentage point, up to 100 minus your share. | Adjust services |
| “Complete your profile” | Your profile progress is below 100%. | 1 point per percentage point, up to 100 minus your progress. | Edit profile |
| “Add a case study” | Your subscription allows more case studies than you have created. | Up to 25 points per case study. | Create case study |
| “Collect a Feedbax review” | No other lever is left. A review needs a customer, so it is the last lever. | A Feedbax review counts eight times as much in reputation as a review from another platform. | Request reviews |
If points are equal, the order of the table applies. If you don’t have a place in any directory yet, it says: “Not placed in any directory yet. With services in your profile, you appear in the matching directories.” with the link “Add services” to Services. How the score is made up is explained in the article What is the Feedbax score?.
Featured placement
For one directory, the block shows who is currently at the top and where you stand in the paid featured placement. The card names your directory, your place (“Place 3” or “Not placed”), the current top 3 (you yourself marked as “You”, below them with your place if you are outside the top 3), the status “Sponsoring active” or “No active sponsoring” and, if a sponsorship is running, the budget and the end (“Budget €50 · until 30 Nov 2026”). Which directory appears first: the focus directory of your sponsorship where you rank best, otherwise the directory where you currently rank best, otherwise the first one with sponsors. If you are listed in several directories, you switch with a selection field. With more than eight directories, it has a search. The link “Go to visibility” takes you to Featured placement.
Empty states: If you are not listed in any directory, it says “As soon as you are listed in a directory, you see your position in the featured placement here.” If a directory has no sponsors, it says “This directory currently has no sponsors.” The block shows the first ten sponsors of a directory. If you are not among them, it shows “Not placed”.
Recent reviews
The block shows your three newest reviews from all sources: the approved Feedbax reviews and the imported reviews from the platforms, newest first. Each row shows the source, date, stars with the value (“4.5”), author (“Anonymous” for anonymous reviewers) and the first lines of the text. One click opens the review in the detail view. Only for Trusted Shops, which the detail view doesn’t read, the row leads to the source’s section. The link “Show all” takes you to the Reviews overview.
If you don’t have a review yet, it says: “No reviews yet. Ask your best clients for a detailed review and it will appear here.” The link “Request reviews” takes you to Request reviews.
Recently
The block shows the five newest activities of other providers. Your own are left out. Each row names the provider, the time (“Today”, “Yesterday” or a date) and a sentence such as “The logo has been updated.” One click opens the provider’s newest review or case study, otherwise their profile. “Show all” takes you to the Activity. If there is nothing, it says “No activity yet.”
LeadWin agent
The block shows the status of your LeadWin agents. It reads the LeadWin account that belongs to your provider profile. It doesn’t create an account. You can read more about the product in the article What is LeadWin?.
With a LeadWin agent
The block lists up to three agents. Each row shows the name, the status and the conversations of the billing period compared with the quota (“X of Y conversations in this period”). The status is “Live”, “Not installed yet”, “Website not allowed”, “No visits for over N days”, “Deactivated” or “Not included in your plan”. A tag “N new” for unread inquiries sits next to it. Under “Achieved so far” you see the totals across all agents of the account: “Inquiries”, “Appointments” and “Team conversations”. The link “Open dashboard” opens the LeadWin dashboard of the first agent in the list. A click on a row opens the dashboard of that agent.
Without a LeadWin agent
Then it says: “You don’t have a LeadWin agent yet. It answers your website visitors’ questions and takes their inquiries for you.” You have two options. The first is called “Try it for free” or “Set up agent”, depending on your status. The second is called “Create demo page”:
- “Try it for free”, as long as you haven’t used the trial yet: 7 days with every feature, once only and without payment details. The button opens the LeadWin dashboard with the confirmation of the trial. You confirm it there, never here.
- “Set up agent”, if your subscription already covers LeadWin or the trial is used up.
- “Create demo page”: Feedbax builds a demo page with your agent from your website. The block shows the steps with progress: “Read the website”, “Collect the subpages”, “Take over data from your Feedbax profile”, “Connect social media channels”, “Check the demo page”. Each step shows “Running”, “Done”, “Failed” or “Nothing to do”. This can take a few minutes. You can leave the page, the creation keeps running, and the block asks for the status every five seconds. When the demo is ready, “View demo page” opens it. While it is being created, “Cancel” appears there, and after a failed creation “Discard demo”. Both ask first (“Discard the demo page?”), and you can create a new one later.
If it says “A demo page cannot be created for your website at the moment.”, no demo page is possible for this address right now. The demo page is also not created if your email address couldn’t be confirmed (then you check it in the Account section) or if your website isn’t in the company data. If the creation fails, it says “Creation not completed”, and Feedbax looks into the case. The block offers the trial and the setup only to you as the provider, not to an administrator who is viewing your dashboard.
Latest news
The block shows the four newest messages from the platform, the same ones as in the bell in the header. Unread ones carry a dot. One click opens the message in a reading window and marks it as read. Merely displaying it marks nothing. An administrator who is viewing your dashboard marks nothing. If there are none, it says “There is no news at the moment.”
Your seals
The block shows every kind of seal as a real image, as the marketing sections show them. Earned seals come first: the “Top provider” seal for each directory in your market (the tile names the directory and “Top provider · Place N”), the “Recommendation badge” and the “Verification Badge”. Seals you haven’t earned yet follow, faded, with a lock and the note “Locked”. A locked Top provider seal shows a trophy instead of an image. This way you can see what there is to win even without any seals. Six tiles are visible, and “+N more” sums up the rest. One click takes you to the matching section: Top provider badges, Recommendation badge or Verification Badge. If you don’t have a seal yet, the text above the tiles reads: “No seal unlocked yet. Open a seal to learn more about it.”
What your subscription changes
| Block | Dependency |
|---|---|
| Case studies | Number of counted case studies: Enterprise 100, Premium 20, Business 12, otherwise 3. |
| Up next | The row “You are short X for a bid” and the sponsorship row appear only with an active paid subscription. For Enterprise, the sponsorship budget includes €50 in the subscription. |
| Tenders | With tender access (or in any subscription from Business up) you see the full titles and fits. Without it, the cards show the limited version. See What the free access includes. |
| LeadWin agent | The quota of conversations and the number of agents depend on the LeadWin subscription included in your Feedbax subscription, or on your own LeadWin subscription. See Which subscriptions does Feedbax offer?. |
| Ranking and seals | Which review sources count toward the score depends on the subscription. See Ranking. |
How to switch your subscription is explained in the article Plan.
Feedbax score
The Overview itself doesn’t change the Feedbax score. It makes it readable: the block “What moves your ranking” shows the score and the levers you can use to raise it.
Frequently asked questions
Why does a tile show only a dash?
There is nothing for this number yet. For the overall rating, you don’t have a review yet. For the ranking, you aren’t placed in any directory yet. To change that, enter at least one service under Services. If a red message sits next to it, the source couldn’t be read. Open the page again later.
What does “new” mean?
The dashboard doesn’t remember when you were last here. “New” is therefore a fixed window: 7 days for project requests and tenders, 30 days for reviews.
Why does the case studies tile show “Not visible”?
You have created more case studies than your subscription counts. The extra ones stay saved but don’t appear in your profile. With a higher subscription, they become visible.
I am listed in several directories. Which place does the tile show?
The best one. If the place is the same, the higher score decides.
Why don’t my own activities appear under “Recently”?
The block shows only the activities of other providers. You can see your own in the Activity.
Why don’t I see any tenders?
The block shows active tenders from the countries of your interface language. If you change the dashboard language, the countries change too. The English interface shows all countries. New tenders appear as soon as they are published.
Can I hide or reorder blocks?
No, the Overview has no setting for that. The order is fixed.
How current are the numbers?
They are as current as the moment you opened the page. Open the page again to see fresh values.