To give a provider feedback, the following conditions must be met:
The specified project was actually implemented by the selected provider for the reviewer's company.
The reviewer is not a former employee of the provider.
The reviewer does not currently work for the provider and has no financial interest in the provider company.
The reviewer has exercised a customer-side decision-making role during the implementation of the project.
Only one review may be submitted per project and customer.
These rules are one reason why Feedbax reviews are meaningful.
What you confirm when approving
Before your review goes to the check, you tick two boxes in your dashboard. Without both, it cannot be approved:
"I really worked with this provider."
"I received nothing in return for this review."
How approval works is described in Confirm and approve your review.
What Feedbax also requires
A visible profile: only providers whose profile is published and approved on Feedbax can be reviewed.
A business email address: Feedbax does not accept private inboxes such as Gmail or GMX, or disposable addresses. How Feedbax protects your details is described in Confidentiality: who sees your data
No third-party contact details: if your text names a person's email address, phone number or postal address, the review cannot be sent.
The Feedbax check: the team checks every review before it is published, see After approval: the Feedbax check.
Frequently asked questions
Does the provider have to invite me?
No. You can review any provider with a visible profile via the "Review this provider" button on their profile. An invitation only pre-fills some details. More in Reviewing a provider: the 7 steps.
May I review a project that is still running?
Yes, on one condition, see Can I review a project that is still running?
My colleague and I both worked with the provider. May we both write a review?
One review applies per project and customer. If you completed several projects with the provider, there may be one review for each project.
May I write a review in exchange for a discount?
No. When approving, you expressly confirm that you received nothing in return for the review.