Until now, B2B service providers have mostly only been able to use simple and cross-industry portals to get customer reviews. Such simple star ratings are easy to manipulate and not very meaningful.
Based on our experience, we know that B2B reviews for services related to cost-intensive digital products are only relevant if they are verified and meaningful and take into account important aspects for the implementation of such projects by the provider.
What a Feedbax review contains
Five star ratings: overall, quality, reliability, value for money and recommendation, each in half stars.
Project details: services, budget and project length, and optionally industry and project start. The budget may remain "Confidential", see Do I have to disclose the project costs?
How the project went: starting point, approach and outcome are required. Optionally, goals, choosing the provider, team, collaboration, impression and "What could have gone better" are added.
Headline and summary: one of the customer's sentences as a quote and a short summary for readers in a hurry.
This way readers learn not only whether a customer was satisfied, but also why, for which task and at what scale.
How Feedbax makes sure a real customer is writing
Every review is confirmed via a business email address. Feedbax does not accept private inboxes or disposable addresses.
The customer approves the review in their dashboard and confirms that they really worked with the provider and received nothing in return, see Confirm and approve your review.
The Feedbax team checks every review before it is published, see After approval: the Feedbax check.
An automatic content check also looks out for names and contact details of individual people, for hurtful words and for sentences that are not backed by the customer's answers.
Little effort for you as a reviewer
A review takes about five minutes. You tell your story in a conversation with the Feedbax assistant or fill in the form yourself, see Tell it in a conversation or fill it in. Only you give the stars, and every text remains yours. Everything is saved automatically, so you can stop at any time.
Specialized, not arbitrary
As an independent platform, we focus on only a few services. These include IT, online marketing, design and individual development. This is how we provide the necessary depth for your reviews. Which directories exist is described in Which provider directories does Feedbax have?
Your benefit as a client
You read how a project really went, not just a number of stars.
You compare providers based on projects of similar size and industry.
Reviews feed into the Feedbax score. It helps you rank providers quickly.
This way you make qualified B2B purchasing decisions.
Frequently asked questions
Can a provider buy reviews?
No. When approving, every customer confirms that they received nothing in return for the review, and the Feedbax team checks every review. Who may write a review is described in Who may review a provider?
Are Feedbax reviews written by an AI?
No. In the conversation, an AI arranges the customer's sentences and suggests a summary. The customer checks and changes everything and approves it personally. Only the customer gives the stars.
Does a review cost me anything?
No. More in Is Feedbax free for clients?
How do I write a review myself?
Step by step in Reviewing a provider: the 7 steps.