This page holds your Feedbax reviews: the detailed, checked references that your clients have written about you through Feedbax. These are not the reviews from Google, Trustpilot or Clutch. Here you read them, reply to them publicly and see how to get more of them.
At a glance
- Where: in the dashboard under Reviews > Sources > Feedbax.
- Connection: none needed. Feedbax is the only source without an ID.
- What appears here: approved reviews only. You do not see what is still being checked here.
- Changing or deleting: not possible. The review belongs to your client.
- Comment: from the Business subscription. Below that, the reply field is locked.
- Feedbax score: Feedbax reviews weigh eight times as much as reviews from other portals.
How it works
The page shows the Feedbax logo and, as soon as there is at least one review, a card with the heading Feedbax reviews, the number of reviews and the sentence that the checked reviews your clients have given about you appear here. Next to it is the button Request reviews. It opens the page Request reviews. Below that, the reviews follow as cards, newest first.
The cards are the same as in the Reviews overview. There they appear together with the reviews of the other sources and with filters. Here you only see the Feedbax reviews, without filters and without distribution.
Which reviews appear here
Only reviews that are approved appear. A review that your client writes online goes live only after two steps: they approve it via the link in their email, then the Feedbax team checks it. Reviews collected by phone go through the Feedbax team. The process is described in Review check: how Feedbax checks. You can see how far a request has come on the Request reviews page.
What a card shows
- Stars and overall score,
- the name of the reviewer, or Anonymous, if they did not want to show their name, plus position and company,
- details about the project, as far as the client provided them: Verified, location, project costs, project duration, industry, company size and services,
- four individual scores: Value for money, Reliability, Quality and Recommendation,
- the summary of the review, expandable for long text,
- at the bottom the name of the source (Feedbax) and, if present, your comment.
The “Read full feedback” window with the complete interview no longer exists in the dashboard. You read the complete review in your public profile.
Replying to a review
Under every review there is the button Comment. If you have already replied, it is called Edit comment, and your text appears as a quote under the review, with the heading “Your comment on the review”.
- Under the review, click Comment. The reply field opens.
- Write your reply in the field Your comment on the review. As a suggestion, it says there that you can thank them for the review or put the feedback into context from your point of view.
- Click Publish comment. If you already have a comment, the button is called Update comment.
- A short message confirms that it was saved, the field collapses, and your text appears under the review.
Cancel closes the field without saving. If you save the field empty, your comment is removed. Your comment appears publicly under the review in your profile. Feedbax translates it into all languages of the profile. Until the translations are ready, you see the text you entered here.
Without a Business subscription
Commenting works from the Business subscription. Below that, a card opens instead of the field. It shows the note Business plan needed, the heading “Reply publicly to your reviews” and the sentence that you show prospects how you handle feedback with a comment. The button Unlock opens the section Plan. Below the card, Cancel closes the area again. The review stays visible, only replying is locked.
No reviews yet
If there is no approved Feedbax review yet, a yellow note replaces the cards: Collect high-value Feedbax reviews. It explains that Feedbax reviews come from detailed, checked interviews, and leads with Collect Feedbax reviews to the Request reviews page. If the page cannot be loaded, it says “The page could not be loaded. Please reload it.”
Getting more Feedbax reviews
- By link: You ask your client with a personal invitation. They write the review themselves, in a conversation with an AI or in the form. The project is prefilled. No subscription is needed.
- By phone: You tell us the contact person, we call and conduct the interview. This is available from the Business subscription, with 1 (Business), 3 (Premium) or 6 (Enterprise) interviews per year.
Both ways are on the page Request reviews.
What your subscription includes
| Subscription | Read Feedbax reviews | Comment |
|---|---|---|
| Starter | Yes | No, the field is locked |
| Business | Yes | Yes |
| Premium | Yes | Yes |
| Enterprise | Yes | Yes |
Business brings further functions besides commenting. What each subscription includes is explained in Which subscriptions does Feedbax offer?.
Feedbax score
This is the biggest lever of all the review pages. In the reputation part of the score, the following applies:
- Only approved Feedbax reviews count. One that is still being checked has no effect yet.
- A Feedbax review weighs eight times as much as a review from another portal. Five Feedbax reviews are mathematically worth forty imported ones.
- Age counts: A review from the current month weighs twice as much as one that is twelve months old. Collecting regularly beats collecting once.
- If you have neither Feedbax nor portal reviews, the score deducts 50 points.
- Your comment does not affect the score.
More on this: How does the ranking in the directories work? and How often is my Feedbax score updated?.
Frequently asked questions
Why can I not see a review from my client yet?
Because it has not been approved yet. Your client has to confirm it via the link in their email, then the Feedbax team checks it. Only then does it appear here and in the profile.
Can I have a review deleted or changed?
No. You can only comment on it. That makes it credible for readers.
Why does it say “Anonymous” for some reviewers?
Because the client did not want to show their name. Here in the dashboard you still see position, company, industry and location. It makes no difference for the score.
What does “Verified” mean?
That Feedbax has checked the person behind the review. For an online review, the client confirmed their business email address for this, and the Feedbax team has checked the review.
My reply field is locked. Why?
You do not have a Business subscription or higher. The review stays visible, only replying is locked.
I commented and do not see the comment in the profile.
Check whether you clicked “Publish comment”. Only the click saves the text. The translations into the other languages follow after saving.
How do I remove my comment?
Open it with “Edit comment”, delete the whole text and click “Update comment”.
How do I get more Feedbax reviews?
Through the Request reviews page: by personal link, or from Business by phone interview.