On the “Request reviews” page you get Feedbax reviews in two ways: you send your client a personal link, and they write the review themselves. Or you tell us the contact person, and Feedbax conducts a phone interview. Both ways are on one page, in two tabs.
At a glance
- Where: in the dashboard under Reviews > Request reviews. At the top you switch between the tabs Request reviews and Phone collection.
- By link: no subscription needed. You need an approved and published Feedbax profile.
- Limits for the link: 20 new requests within 24 hours, link valid for 60 days, one reminder after 7 days, resending no sooner than after one hour.
- By phone: from the Business subscription, with 1 (Business), 3 (Premium) or 6 (Enterprise) interviews per year, counted from the start or renewal of your subscription. All fields except the location are required, and your client must know beforehand that we will call.
- Published reviews are only those that your client approves themselves and that the Feedbax team has checked.
- Feedbax score: A Feedbax review weighs eight times as much as a review from another portal.
Request reviews tab: by link
The card explains the process: your client receives an email with a personal link. What you enter about the project is only a suggestion, because your client finds it prefilled and can change everything. After 7 days Feedbax sends one reminder, and the link is valid for 60 days. At the top right is the button Request a review.
Requesting a review
- Click Request a review. A window opens from the right with the heading “Request a review”.
- Enter the Your customer's email address. This is the only required entry. The address can have up to 256 characters. Feedbax rejects disposable addresses.
- Optionally enter the name (up to 256 characters). It appears in your list and in the email. Without a name, the list shows the address.
- Choose the Email language: German, English, French, Dutch or Spanish. The language of your dashboard is preselected, otherwise German.
- Under Project fill in what you already know. Everything is optional: Project title (up to 200 characters), Services (multiple selection with search, up to 20), Budget, Project duration and Customer's industry. Without a selection it says “Not specified”.
- Optionally write a Personal message (up to 1,000 characters).
- At the top of the window, click Send request.
If the selection lists cannot be loaded right now, the window tells you that you can still send the request and that your client will then enter the project themselves. An error while sending appears in red below the fields, and the window stays open.
After sending, the message Request sent. appears. If the email did not go out, it says that the request is saved and that you should copy the link and send it yourself. The new request appears at the top of the list.
What your client experiences
Your client receives an email with their personal link. In a conversation with our AI or in the form, they tell how the project went. Only what they approve themselves is published. After that, the Feedbax team checks the review. The process from your client's point of view is described in Reviewing a provider: the process in 7 steps, the check in Review check: how Feedbax checks.
The list of your requests
Each request is one row, newest at the top. It shows:
- your client's name, or their address if you did not enter a name,
- “Requested on” with the date the email went out,
- “Valid until” with the expiry date, only as long as the request is Open (once your client has started, the link leads to their review even after this date),
- the status and, on the right, up to three icons.
| Status | Meaning |
|---|---|
| Open | The email has been sent, and your client has not started yet. |
| Started | Your client is currently writing the review, even if they took it back once more to make changes. |
| Waiting for your customer's approval | The review is finished, and your client still has to approve it via the link in their email. |
| Being checked by Feedbax | Your client has approved it, and the Feedbax team is checking it. |
| Published | The review is live in your profile. |
| Returned by Feedbax | The Feedbax team has returned it to your client with a reason. They can revise it. |
| Not published | Feedbax has not published the review. Support answers questions about this. |
| Review submitted | Your client has submitted the review. |
| Declined | Your client has declined the request. |
| Expired | The link expired before your client started. You can resend the request. |
| Withdrawn | You withdrew the request. The link no longer works. |
Copy link, resend, withdraw
- Copy link: copies the personal link to the clipboard so you can send it yourself. The message “Link copied” appears only if copying worked.
- Send again: only for Open and Expired. Feedbax sends a new email with a new link, which is valid for 60 days again. This is possible no sooner than one hour after the last email. Before that, it says that the request was only just sent.
- Withdraw: only for Open. Before that, a window asks “Withdraw the request to …?”. After that, the link no longer works, and you cannot resend the request. If you confirm with Withdraw, the message “Request withdrawn, the link no longer works.” appears. Cancel closes the window.
While a row action is running, Send again and Withdraw are locked in all rows.
Error messages and limits
| Message or situation | Cause and solution |
|---|---|
| Valid email address required | The address is empty or does not have a valid format. |
| Disposable mailbox | Feedbax accepts only your client's real address. |
| Check your details | A field is too long, or a selection is invalid, for example more than 20 services. |
| 20 requests in 24 hours | The limit for new requests. Wait and try again later. Resending does not count toward it. |
| Resend too early | There is at least one hour between two emails for the same request. |
| Only with a Feedbax profile | Requests only work with a Feedbax profile. |
| Profile under review | Requests work as soon as Feedbax has approved your profile. |
| Profile not published | Requests work as soon as your profile is online, because nobody can review an unpublished profile. |
| That did not work | General error. Try again. |
| Your requests could not be loaded | Click Try again. |
If you have not asked anyone yet, the list says: “You haven't asked anyone for a review yet. Ask your last satisfied client, it takes a minute.”
Phone collection tab
Here you tell us about clients whom we may call to ask about your collaboration. The conversation produces a checked Feedbax review for your profile. Your client does not have to type anything. Your effort ends when you enter the contact.
Without a Business subscription
Phone collection is available from the Business subscription. Below that, a card sits above the area with the note Business plan needed, the heading “Have customer referrals collected for you by phone” and the button Unlock. It opens the section Plan. The button Client contact and the edit icons are then missing.
Interviews per year and extra purchases
Phone collection is included in the subscription, but limited in number: Business 1 interview per year, Premium 3 interviews, Enterprise 6 interviews. Above the contacts it says how many you have used in this plan year, for example “Phone reviews in this plan year: 1 of 3”. The plan year is the 12 months from the start or renewal of your subscription. With the renewal you have all places again. If you pay quarterly, the new plan year begins on the anniversary of your subscription start. A contact counts in the plan year in which it was last changed. A paused contact does not hold a place.
If all places are taken, the button Client contact is locked. Below it, it says when your new plan year begins: “Your plan includes no further phone review for now. You can name another client contact from ….”
If you need more, you can buy additional interviews one by one. The price depends on your subscription: Business €149 per review, Premium €129, Enterprise €99, each plus VAT. Write to support about this, and Feedbax enters the additional interviews for you.
Adding a client contact
- Click Client contact (with a plus icon). A window “Add client contact” opens from the right.
- Enter the contact person: First name, Last name, Position in company, Company, Email address and Phone number The Location is optional.
- Choose the Project costs and the Project duration from the list.
- Describe the project in the field Project description. The more precise, the less your client has to explain in the call.
- Select the checkbox I have already informed the client. Below it, it says that we only call contact persons who expect our call.
- At the top of the window, click Save. Cancel closes the window without saving.
If a required field is missing, it says “Please fill in this field.” below it, and for an invalid address “Please enter a valid email address.” Without the checkbox for advance notice, the contact is not saved: the card has a red outline, and it says “Please confirm that you have informed your client.” When you save, Feedbax automatically informs its team by email. If this email fails, the contact is still saved.
Editing a client contact
Each card has a pencil icon at the bottom right with the note Edit. It opens the “Edit client contact” window with the saved values. When you save, Feedbax replaces all fields, sets the status back to Submitted and updates the date. The contact then counts as a place in your current plan year. This helps with a wrong phone number. The pencil icon is missing for a contact with the status Review collected, because this review has already been collected. For a paused or older contact, it appears only as long as a place is free.
Reading the cards
Each contact is a card with company, name, email address, phone number, the date of the last change and a status:
- Submitted: You have saved the contact.
- In progress: Feedbax is working on the contact.
- Review collected: The review has been collected.
- Paused: The contact is resting and does not hold a place in your subscription.
You do not set the status yourself. When you save, it is always Submitted. If there is no contact yet, the note “Let your clients speak for you” with a sample graphic appears instead of the cards.
The “How It Works” section
Below the cards there is a collapsible section. It is open as long as you have no contact, and collapsed as soon as there is one. You can open it yourself at any time. It contains:
- the four steps: you name a satisfied client and the project, an industry expert from Feedbax arranges a short call at a time your client chooses, your client composes the recommendation during the call, and it is then worded, optimized and published as a verified client recommendation in your company profile,
- the Benefits: Highest Quality, Minimum Effort, In Person and Top Visibility,
- two quotes from managing directors who have done an interview,
- one sample review behind the button View Sample.
What your subscription includes
| Subscription | Requests by link | Phone collection |
|---|---|---|
| Starter | Yes | No, the page can be read but is locked |
| Business | Yes | Yes, 1 interview per year |
| Premium | Yes | Yes, 3 interviews per year |
| Enterprise | Yes | Yes, 6 interviews per year |
What each subscription includes is explained in Which subscriptions does Feedbax offer?. You can unlock it in the Plan.
Feedbax score
Both ways lead to Feedbax reviews. They count in the reputation part of the score as soon as they are approved, and they weigh eight times as much as reviews from other portals. A review from the current month counts twice as much as one that is twelve months old. An open request, a contact or a review under check does not help yet.
In the score, a Feedbax review weighs eight times as much as a review from another portal. If a profile has neither Feedbax nor portal reviews, the score deducts 50 points. More on this: How does the ranking in the directories work? and How often is my Feedbax score updated?.
Frequently asked questions
Do I need a subscription to request reviews?
No, not for the link. You only need an approved and published Feedbax profile. Phone collection is available from Business.
How many requests can I send?
Up to 20 new requests within 24 hours. Resending an existing request does not count toward this.
How long is the link valid?
60 days from sending. If you resend, the new link is valid for 60 days again. If your client has started, the link leads to their review even after the expiry date.
Does Feedbax remind my client?
Yes, once: if your client has not started seven days after the email, Feedbax sends a reminder.
My client did not receive anything. What should I do?
Copy the link and send it yourself. Check the address first. If the request is still open, you can resend after one hour.
Can I read the review before it goes live?
No. You see it only after publication under Reviews > Sources > Feedbax. Until then it belongs to your client alone.
How many phone interviews are included?
Business 1 interview per year, Premium 3, Enterprise 6. You can buy additional interviews one by one: Business €149 per review, Premium €129, Enterprise €99, each plus VAT. Counting is per plan year, so from the start or renewal of your subscription. How many you have used is shown above the contacts.
Why is the Client contact button locked?
All places in your current plan year are taken. Below the button it says when your new plan year begins. You then have all places again. You can buy additional interviews one by one.
My client has no time for a call. What then?
Send them the link. Online it takes no longer than the form, and they can let the AI guide them.
What happens if my client does not pick up the call?
That is why advance notice is required: an announced call is more likely to be picked up. A short email to the contact is enough.
Can I reopen a withdrawn request?
No. The link is dead then. Create a new request.