The Administration page sits at the top level of the left-hand navigation, not under Company Profile. That often confuses people, because in content terms it belongs to the profile.

It contains two blocks: the contact details for the Feedbax team, and the email addresses used to log into your profile.

Block 1: contact details

The hint reads: "How can we reach you? Please enter the current contact details of the person responsible for communication with the Feedbax team. These contact details will not be published!"

Four fields:

  • First name

  • Last name

  • Email

  • Phone

This data is internal. It does not appear on your public profile. Feedbax uses it to reach you, for example with a question about profile approval or to arrange a slot for phone review collection.

Do not confuse it with the entries under Company Profile > Contact for Leads. Those are public and meant for clients.

Block 2: access to your profile

The hint reads: "Please enter the email address that should be used for logging in and accessing the profile. As a premium customer, you can also authorize other colleagues to manage your Feedbax profile. To do this, simply enter the respective email addresses of the people."

Three fields:

  • Admin: email address. Available on every subscription. This is the address you log in with.

  • 2nd admin: email address

  • 3rd admin: email address

Both additional admins are unlocked from Premium. On Starter or Business an overlay with a subscription notice sits on top of those two fields.

Finish with "Save changes".

Why additional admins are more than convenience

A profile with exactly one login address has a single point of failure. If that person leaves the company, nobody has access any more and recovery costs time. There is a dedicated article for exactly this case: I no longer know who manages our profile.

The second reason is everyday practice: project requests have deadlines. With two or three authorised people, any of them can react even when one is on holiday.

With Premium or Enterprise both additional fields are available to you, so three login addresses for your profile in total.

Changing the login address

The Admin: email address is also your login address. If you change it here, your access changes with it. The exact procedure is described in How can I change the email address associated with my login or share access to our company profile with other people?

Only enter addresses the people in question can genuinely access. Login works through a link sent to that address.

How this feeds into your profile progress

The Administration section has only two components:

  • contact email: 50 percent

  • contact phone: 50 percent

Those are the fields from block 1, not the login addresses. The traffic light is red below 50 percent, orange below 100 percent and green only with both fields.

This is the fastest green light in your whole profile: two fields, two minutes.

The contact email is also one of the six conditions for automatic profile approval. See What your profile needs for approval. Do not use a disposable address there, that sends your case into manual review and delays approval.

Frequently asked questions

Why is "Administration" not under Company Profile?

Because it is a menu item of its own at the top level, directly below Notifications. In the "Quality of your profile" table on the dashboard home page it does appear as the last row and is linked from there.

Is the contact email the same as the login address?

Not necessarily. Block 1 holds the internal contact address for the Feedbax team, block 2 the login addresses. They may be identical, but they do not have to be.

I only see a subscription notice on "2nd admin" and "3rd admin".

Both fields are unlocked from Premium. On Starter or Business you stay with one login address.

Are these contact details displayed publicly?

No. The hint says so explicitly: "These contact details will not be published!" Only the entries under Company Profile > Contact for Leads are public.

Can all three admins do the same things?

Yes. All entered addresses have the same access to your profile. There are no graded roles.