If you have already collected reviews on Google, you do not have to start from zero at Feedbax. The “Google” page in the dashboard connects your Google profile with Feedbax, fetches the reviews and shows you what was imported. The imported reviews appear in your profile and count toward its total number and overall rating. They count toward the Feedbax score without a subscription.
At a glance
- Where: in the dashboard under Reviews > Sources > Google.
- Subscription: Connecting works without a subscription.
- What you need: the Google Place ID of your business. The page has a finder with a map for this.
- Amount: When connecting, Feedbax fetches the first page with up to 10 reviews. You load the rest with “Load more reviews”.
- Feedbax score: Google reviews count toward the score without a subscription.
- Update: automatically at the interval of your subscription (56, 28, 14 or 7 days) and at any time by hand with “Update reviews”.
How it works
You give Feedbax the Place ID. Feedbax saves it and fetches the reviews. From top to bottom, the page shows:
- the Google logo on a white field,
- the connection card with the input field, the two tabs “Google Place ID finder” and “Integrated reviews”, and the buttons,
- three tiles: “Number of reviews”, “Overall rating” and “Status”,
- the Latest reviews: the ten most recent saved reviews as cards,
- the collapsible section Questions and help.
The number in the “Number of reviews” tile and the overall rating are the values that Google itself reports. The number can be higher than the number of reviews that Feedbax has already saved. The cards below show only the ten newest saved ones. All saved reviews from all sources appear on the page Reviews overview in one list.
Connect Google: finding and entering the Place ID
The Place ID is the identifier that Google uses to list a place in Google Maps. It looks like ChIJN1t_tDeuEmsRUsoyG83frY4. As long as no Place ID is saved yet, the page opens on the “Google Place ID finder” tab.
- Open Reviews > Sources > Google. The tab Google Place ID finder is active.
- Type the name of your business into the input field above the map and choose your business from the suggestion list. The map jumps to the location.
- Below the map appears Place ID: with the identifier. Copy it.
- Switch to the tab Integrated reviews.
- Paste the Place ID into the field Your Google profile (ID or address) and click Connect.
- Feedbax fetches the first page and shows a message. On success, it says that the Google reviews were imported, and the status changes to Connected.
If you cannot find the Place ID
Below the finder is the button I cannot find my Google Place ID. It asks the assistant in the chat whether it can look up the Place ID for your business. If the map does not load, the page shows a note. Then you enter the Place ID by hand or ask the assistant.
Disconnect
If Google is connected, next to the update button there is Disconnect. It deletes the Place ID, the overall rating, the total number and the visible Google reviews saved at Feedbax. After that, the page opens on the finder again, and you can enter a different Place ID. This is also the way to replace a wrongly entered Place ID.
What the messages after connecting mean
- Done: the Google reviews were imported. The ID is correct, Google delivered reviews, and they are saved.
- We found no reviews for this ID on Google. Check your entry. The status stays at “Not connected”.
- Please enter the ID or the address of your Google profile. The field was empty, or no ID could be read from what you entered.
- That didn't work, unfortunately. Please try again later. Wait a moment and try again.
If you entered a wrong Place ID, disconnect and enter the right Place ID.
Reading tiles, status and cards
- Number of reviews: the total number that the portal reports.
- Overall rating: the average that the portal reports, with a star icon.
- Status: Connected (green) if an ID is saved and the portal has reported at least one review. It also says that your Google reviews are connected and appear in your profile. Otherwise it says Not connected (red) with the note that Google is not connected yet and that the reviews appear in the profile after connecting.
Each card under Latest reviews shows the name of the reviewer, the stars with the score, the date and the text. In addition come partial ratings, pros and cons, the provider's reply and the reviewer's profile picture, as far as Google provides them. Without a saved review, a yellow note says “No Google reviews are stored yet.”
Load more reviews
Google delivers the reviews in pages of 10. Connecting and updating therefore import only the beginning at first. If Google has more reviews than are saved at Feedbax, the connection card changes:
- Below the input area it shows how many of how many have been imported, for example “20 of 89 Google reviews imported”.
- The button is now called Load more reviews. It fetches the next page and adds it. Nothing is deleted.
- Click as often as needed until both numbers are equal. After that, the button goes back to being called Update reviews. If a click brings nothing new, the page says so, and the button likewise goes back to being called Update reviews, even if the numbers are not equal yet.
Update reviews
If an ID is saved, the card shows the ID instead of the input field, and the sentence that the Google reviews are updated regularly. With Update reviews you fetch the current state immediately. If there is nothing new, the page says “We found no new reviews on Google.”
Updating reads the first page of Google again and removes all saved reviews at Feedbax that are not listed there. A review deleted on Google therefore disappears at Feedbax too. You can then load older reviews again with Load more reviews, as long as they still exist on Google. Google reviews hidden on Feedbax are kept. If the request fails or the page is empty, nothing changes.
In addition, Feedbax fetches the source again automatically if the last fetch was longer ago than the interval of your subscription: Starter 56 days (8 weeks), Business 28 days (4 weeks), Premium 14 days (2 weeks), Enterprise 7 days (1 week).
If an automatic fetch finds new reviews, Feedbax sends providers with at least a Business subscription an email to the admin address, or to the leads address as a fallback. Providers who offer the Online shop service do not receive this email for Google, Trustpilot and Trusted Shops.
Every new ID and every update is also listed in your activity feed.
Questions and help on the page
At the very bottom, the section Questions and help opens. On the left are questions with answers, on the right a card for Feedbax reviews.
The questions cover:
- what the Google Place ID is
- how to remove a review that was removed on Google at Feedbax too
- whether you can cancel the connection
- whether the reviews are updated automatically
The first question is open, and you open the others with a click. The answer about updating names the intervals Starter 8 weeks, Business 4, Premium 2 and Enterprise 1 week.
On the right, the card promotes Feedbax reviews. View Sample opens a complete sample review. Learn More explains in a window why Feedbax reviews are worthwhile. Both windows end with a button that leads to the page Request reviews.
Without the matching subscription
The Google page needs no subscription. You can connect it at any time.
What your subscription includes
| Subscription | Connect Google | Counts in the profile (total number and overall rating) | Counts in the Feedbax score | Automatic update |
|---|---|---|---|---|
| Starter | Yes | Yes | Yes | Every 56 days |
| Business | Yes | Yes | Yes | Every 28 days |
| Premium | Yes | Yes | Yes | Every 14 days |
| Enterprise | Yes | Yes | Yes | Every 7 days |
A higher subscription unlocks nothing more for Google. It shortens the interval of the automatic update and unlocks further sources. Which source is available from which subscription is shown in the Reviews overview. What each subscription includes is explained in Which subscriptions does Feedbax offer?.
Feedbax score
Google reviews count in the reputation part of the Feedbax score without a subscription. Every review weighs less the older it is: a review from the current month counts twice as much as one that is twelve months old.
In the score, a Feedbax review weighs eight times as much as a review from another portal. If a profile has neither Feedbax nor portal reviews, the score deducts 50 points. So a connected source is worthwhile, but it does not replace your own Feedbax reviews. More on this: How does the ranking in the directories work? and How often is my Feedbax score updated?.
Frequently asked questions
Do I need a subscription for Google?
No. Google is open to all providers.
My reviews do not appear. Why?
Usually the Place ID is wrong, or Google reports no reviews for it. Check the Place ID in the finder. Disconnect and reconnect with the right Place ID.
How often are the reviews updated?
Automatically, when the last fetch was longer ago than the interval of your subscription (Starter 56 days, Business 28, Premium 14, Enterprise 7). With “Update reviews” you can fetch the current state yourself at any time.
Can I change the Place ID later?
Yes. Click “Disconnect” and then connect with the new Place ID.
Why does it say “20 of 89” for Google and not all reviews?
Because Google delivers the reviews page by page. Click “Load more reviews” until both numbers are equal.
I had a review deleted on Google. How does it disappear at Feedbax?
Click “Update reviews”. It then disappears at Feedbax too. This does not happen by itself, not even with the automatic update.
Do Google reviews count toward my Feedbax score?
Yes, without a subscription. A Feedbax review does weigh eight times as much, though.
What happens if I downgrade my subscription?
The Google page stays open. Only the interval of the automatic update becomes longer.
Related articles
- Reviews overview: all reviews
- Request reviews: link and phone
- Review widgets on your website
- Google stars for your website
- Review check: how Feedbax checks
The other sources: Trustpilot, Trusted Shops, ProvenExpert, Clutch, GoodFirms, Sortlist, DesignRush, G2.